This message provides instructions for obtaining the two missing keys for LoRaWAN devices with OTAA (Over-The-Air Activation) functionality. These devices require three different IDs/keys to join a network. The device identifier (DevEUI) is printed directly on the device and encrypted in the QR code on the device. Both the QR code and the DevEUI can be found on the packaging for easier retrieval.
To obtain the missing keys (Application ID - App EUI and Application Key - App Key), you need to provide the email address used when purchasing the devices from the webshop shop.aqua-scope.com. If you purchased the device from one of our resellers, they will provide you with the keys.
If you are eligible to receive a key for a specific LoRaWAN device, the key will be sent to the specified email address. If (1) the DevEUI is invalid, (2) your email is invalid, (3) your email was not used in our shop, or (4) the DevEUI was not purchased through the account linked to your email, then nothing will happen.